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Expressions of Gratitude and Medical Team Performance

Abstract

Exposure to negative social interactions (such as rudeness) has robust adverse implications on medical team performance. However, little is known regarding the effects of positive social interactions. We hypothesized that expressions of gratitude, a prototype of positive social interaction, would enhance medical teams’ effectiveness. Our objective was to study the performance of NICU teams after exposure to expressions of gratitude from alternative sources.

Publication
Pediatrics, 143(4)

Link to article: https://doi.org/10.1542/peds.2018-2043