Recent Publications

Expressions of Gratitude and Medical Team Performance

Riskin, A., Bamberger, P., Erez, A., Riskin-Guez, K., Riskin, Y., Sela, R., Foulk, T.A., Cooper, B., Ziv, A., Pessach-Gelblum, L. & Bamberger, E.
Published March 2019, in Pediatrics

Incivility and Patient Safety: A Longitudinal Study of Rudeness, Protocol Compliance, and Adverse Events

Riskin, A., Bamberger, P., Erez, A., Foulk, T.A., Cooper, B., Peterfreund, I., Sheps, J., Wilhelm-Kafil, M., Riskin, Y., Riskin-Guez, K., & Bamberger, E.
Published March 2019, in The Joint Commission Journal on Quality and Patient Safety

Under Peer Review

Papers currently under Revise and Resubmit status

Incivility Divides and Hurts: Exposure to Brief Incidental Rudeness Boosts Intergroup Discrimination

In recent years, everyday manifestations of rudeness, such as social rejection and verbal insults, have substantially increased in politics, across work organizations, in our communities, and on social media. At the same time, intergroup conflict and polarization have also been on the rise, manifested as both increased tension between opposite political groups, and hostility directed toward minority groups. In this paper we demonstrate that exposure to even mild incidents of rudeness exacerbates intergroup bias, leading witnesses of rudeness to harm out-group members both passively and actively.

  • Cooper, B., Pounds, T., Halevy, N. & Erez, A.
  • Revise and Resubmit, Nature: Human Behavior

Trapped by a First Diagnosis: How Rudeness Can Lead to Errors in Diagnosing Disease and Injury

In the past few years, rude behavior has proliferated to become a commonplace occurrence in the workplace. In this paper we demonstrate the devastating effects that rude behavior can have on the performance of physicians and for patient outcomes. Previous research, published in medical journals, suggests that rudeness can cause diagnostic errors that can ultimately increase patient mortality. However, the processes by which rudeness causes these diagnostic errors is unclear. Organizational Behavior variables can account for some of these processes and inform managers, policy makers, and clinicians on how to mitigate some of the effects of rudeness on performance. Importantly, performance decrements caused by rudeness are preventable, therefore managers and clinicians, should know that it is in their power to prevent many managerial and medical errors that can significantly affect peoples’ lives by simply being civil.

  • Erez, A., Giordano, C.R., Cooper, B., Foulk, T.A., Reed, H. & Berg, K.
  • Revise and Resubmit, Journal of Applied Psychology

Teaching

Teaching Focus & Philosophy

I have experience teaching and training a variety of audiences (e.g., graduate and undergraduate students, practitioners). I am well prepared to teach courses and lead workshops on organizational behavior and human resource management, as well as more specific subjects such as cognition, psychological resilience, and negotiations.

My experiences have helped me develop three broad principles that guide my approach to teaching:

  1. Supplying an interactive learning environment - I believe course principles are effectively learned through practice and when students are engaged in “learning-by-doing”, especially in the field of management.
  2. Achieving learning objectives by promoting personal, real-world application and reflection - I believe students value seeing the content they learn “in action” to help them envision how they might use the knowledge they are learning throughout their careers.
  3. Emphasizing student engagement - I believe learning has an affective dimension, and so I strive to create a classroom climate of psychological safety, positive affect, and inspiration to increase student engagement. I attempt to facilitate psychological safety by respectfully encouraging discussion participation, and providing students with opportunities to voice their opinions.


Recent Teaching Experience


Ph.D. Outstanding Teaching Award, Warrington College of Business (Fall 2018)

Instructor

  • MAN 3401 Human Resource Management (Fall 2018)
    Teacher Rating 4.60\5; Department avg. 4.26\5

  • MAN 3240 Organizations: Structure and Behavior (Fall 2017)
    Teacher Rating 4.62\5 ; Department avg. 4.33\5

Teaching Assistant

  • Summer Workshops in Advanced Research Methods (SWARM, hosted by Tel-Aviv University)
    Ph.D. and Junior Faculty workshop, June 2019
    Lecturer: Prof. Mo Wang

  • MAN 7108 Seminar on Research Methods
    Ph.D. seminar, Fall 2018
    Lecturer: Prof. Mo Wang

  • MAN 5245-6 Organizational Behavior
    Graduate level class, Fall 2015 – Spring 2019
    Lecturer: Prof. Amir Erez

Invited Lectures

  • MAN 3240 Organizations: Structure and Behavior (Spring 2019)
    Topic: Negotiation
  • MAN 3240 Organizations: Structure and Behavior (Fall 2018)
    Topic: Negotiation
  • MAN 5246 Organizational Behavior (MBA class, Summer 2018)
    Lecturer: Dr. Ariane Froidevaux
    Topic: Negotiation
  • MAN 3240 Organizations: Structure and Behavior (Spring 2018)
    Topic: Negotiation

Contact

  • 352 392 6147
  • Stuzin Hall Room 210, University of Florida, Gainesville FL, 32611, USA